What is SilkChain?
As the first project in the world that dedicates blockchain technology to improving international trade and consumer spending ecology, SilkChain represents the most powerful one initiated by the largest members among all crowd-funded blockchain projects until now. The co-sponsored members are all from well-known enterprise groups, trading entities or e-commerce, logistics, warehousing and financial companies in the world.

The Launching Background of SilkChain
ITDC (International Trade Digitalization Commission) dedicates blockchain technology to changing the disadvantaged position of global SMEs in international trade and making more SMEs to get the global cross-border trade benefits. Thus, ITDC will use blockchain technology to promote DAO1 (Decentralized Autonomous Organization --- a new generation of smart contract platform) among global industry organizations. ITDC named the digital network platform as SilkChain.

What is the Eco-city of Silk?
The Eco-city of Silk is a social system based on blockchain technology to improve the ecology of international trade and cross-border consumption. The Eco-city of Silk attracts participants of global trade to join the SilkChain ecosphere through the incentive design, circulation design and various incentive applications. On this basis, it supports various kinds of financial applications such as information depositing certificate, payment and settlement, transparent supply chain, goods traceability, and supply chain finance. At the same time, through continuous circulation of Silk in the Eco-city, trading data and behavioral data of all users are accumulated, which lays a solid data foundation for the unified credit system in the Eco-city and the establishment of the global blockchain free trade zone, so as toreshape the international trade ecology and promote cross-border consumption.

To konw more information about the Eco-city of Silk, please click here:
https://www.silkchain.io/applications/dapps.html

What is the Total Supply and Flow Rate of Silk Token?
The total supply is 10 billion tokens and the flow rate is 25%.

How to Stabilize Silk Market Capitalization When Silk Lists on Exchanges?
SilkChain will be dedicated to developing application, expanding the scale of community, promoting Silk value and make it returns the essence of value investment. What's more, SilkChain has launched SILK super node election for management and maintenance of the market value. SilkChain insists on the business model described in WhitePaper and extend the implementation of the ecological applications. At present, some Dapp projects of SilkChain such as OSell Selection, Paloma Selection and Suntex Selection have been signed and launched. SilkChain is dedicated to building an equal and mutually beneficial international trade ecology, achieving community prosperity and sharing the huge dividends of ecological development.

To konw more information about SILK super node election, please see SilkChain Announcement:
https://www.silkchain.io/articledetail/6e18dbe4-80fb-49f8-aeac-e1170ef0008a

What about the Exchange Listing of Silk Right Now?
There are many exchanges SilkChain is working with such as HitBTC, BitoPro and so on. Recently, Silk has been listed on HitBTC on October 10, 2018 and the updates about the listing date and the process of listing on other exchanges will be released through official website, SilkAll service groups and official telegram groups. Please keep focus on SilkChain announcements and updates.

Which User Groups is SilkChain Having?
Up to now there are three official channels of SilkChain to release news and announcements: official website, SilkAll service groups and official telegram groups. These channels are established for actual needs of users. What's more, users will be invited to the different SilkAll service groups so that SilkChain can provide more excellent services to users who are from different country with different needs.

What are the User Reward Programs?
In order to express our gratitude to all users for their support and participation and achieve community prosperity, SilkChain has launched the new user reward program and ecological dividend programs including operation dividend program, Dapp application dividend plan of global enterprises Silk Tokenization and so on. SilkChain will work together with community members to share the huge dividends of ecological development. 

To know more details of ecological dividend programs, please see SilkChain Announcement:
https://www.silkchain.io/articledetail/b9b4dc65-b5fe-433a-8d40-a3594d2dd470

My Phone or Mail Box Can't Receive the Verification Codes When Registering, Logging and Withdrawing?
If your phone can't receive the verification codes, please make sure your phone number is correctly to be entered and your phone is running smoothly. If your mailbox can't receive it, please check whether the email address is correctly to be entered or if your email box is full or the email is regarded as a spam by email system. If the problem still can't be solved, please email customer service via support@silkchain.io or join the telegram group: https://t.me/silkchain to contact the administrators and ask for help.

After Submitting, How Long Will It Take for KYC Verification?
In General, your KYC information will be verified in two working days. If the process of KYC verification is in abnormal or you are failed to pass the KYC for more than three times, please contact customer service via support@silkchain.io or join the telegram group: https://t.me/silkchain to contact the administrators and ask for help.

Why KYC verification is always failed?
Please make sure your KYC information submitted are consistent with the following requirements:
Please make sure the owner of ID Card have reached the age of 18 
Please make sure the information you entered are consistent with the content of the ID Card you submitted
Please make sure your face and the front side details of ID Card in video are without any covering
Please make sure the ID Card details in Video Authentication are complete and clearly visible

How Long Will It Take for Silk Reaching My Account with SilkPay Recharging?
Generally, it will take around 30 minutes to user's ERC20 address. The actual time of arrival is determined by the blockchain network environment. If you have questions, please contact us via support@silkchain.io or join the telegram group: https://t.me/silkchain to contact the administrators and ask for help.

How Long Will It Take for the Silk Withdrawal After I Submit the Application?
The Silk withdrawal from SilkChain account will be completed in two working days usually. There will be a SMS and email for notification after your Silk withdrawal application has been approved and Silk transfer has been completed. The actual time of arrival is determined by the blockchain network environment. If you have not received the Silk within 24 hours after withdrawal completed, please email us via support@silkchain.io or join the telegram group: https://t.me/silkchain to contact the administrators and ask for help.

Account is in Abnormal or Can't be Logged in?
Please contact customer service via support@silkchain.io in time or join the telegram group: https://t.me/silkchain to contact the administrators and ask for help. Thanks for your support and participation!